Disclosure of Baggage/Optional Fees

A compilation of rules, guidance, enforcement orders and other related information regarding disclosure of baggage and/or optional fees.

Customer Service Plans

A compilation of rules, guidance, enforcement orders and other related information regarding customer service plans.

U.S. Transportation Deputy Secretary Porcari Announces $120 Million for Connecticut to Increase Train Service and Improve Travel Times

U.S. Transportation Deputy Secretary John Porcari today announced that the state of Connecticut will receive $120 million in High-Speed Intercity Passenger Rail program funding from the U.S. Department of Transportation to complete construction on the Hartford segment of the New Haven to...

Introducing the redesigned www.dot.gov

Welcome. You might have noticed some big changes to this site. We've redesigned our online gateway from the bottom up with you--the people who visit our pages--in mind.

Processing Of Complaints Alleging Discrimination By Airlines Based On Race, Color, National Origin, Sex, Religion Or Ancestry

The U.S. Department of Transportation’s Aviation Consumer Protection Division (ACPD), part of DOT’s Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (Enforcement Office), receives complaints from passengers about airline service, and it investigates each...

Toll-Free Hotline For Air Travelers With Disabilities

Air travelers who experience disability-related air travel service problems may call the hotline at 1-800-778-4838* (voice) to obtain assistance.

The hotline will provide general information to consumers about the rights of air travelers with disabilities, respond to...

Complaints Alleging Discriminatory Treatment Against Disabled Travelers Under The Air Carrier Access Act and 14 CFR Part 382

The Air Carrier Access Act (ACAA, 49 U.S.C. 41705) prohibits discrimination by U.S. and foreign air carriers on the basis of physical or mental disability. The Department of Transportation, in interpreting and implementing the ACAA, has issued a rule (14 CFR Part 382) setting forth the...

FAAC Status Updates

In December of 2010, the FAAC completed several months of deliberation and issued 23 consensus recommendations on the future of U.S. aviation.  The recommendations focused on safety, the environment, competition, finance and labor relations.  Many of the FAAC’s recommendations in these...

U.S. Department of Transportation Provides $1.2 Million to the Flight 93 Memorial Project

U.S. Transportation Secretary Ray LaHood today awarded $1.2 million to the National Park Service (NPS) to complete road work that provides access to the Flight 93 Memorial for 9/11 victims in Shanksville, Pa.

Nitin Pradhan, US DOT CIO, Moves to Private Industry

Nitin Pradhan stepped down from his position as the US DOT CIO on August 31, 2012 to focus on advising and growing the next generation of technology companies, products and services focused on delivering results for the public sector. Nitin joined DOT as part of the Obama administration over...