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On November 16, 2022, Allergy & Asthma Network, Asthma and Allergy Foundation of America, Food Allergy & Anaphylaxis Connection Team, and No Nut Traveler (collectively, the Complainants) filed a joint, third-party complaint against Southwest Airlines Co. (Southwest). The Complainants...
The U.S. Department of Transportation (DOT) is amending Order 2024-10-15 issued on October 23, 2024, Docket OST-2024-0001. Order 2024-10-15 assessed American Airlines Inc. (American) a civil penalty of $50 million and required American to pay $25 million to the U.S. Treasury in three equal...
This order concerns violations by American Airlines, Inc. (American) of the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, which prohibits discrimination against individuals with disabilities in air transportation, and 14 CFR Part 382 (Part 382), the Department’s requirements implementing the...
This order concerns violations by Etihad Airways P.J.S.C. (Etihad) of the requirements of 14 CFR Part 382 (Part 382), with respect to the handling and reporting of disability-related complaints that Etihad received from passengers. Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C...
The U.S. Department of Transportation is denying the requests to extend the comment period on the Department’s Notice of Proposed Rulemaking (NPRM) on Traveling by Air with Service Animals. The NPRM was published in the Federal Register on February 5, 2020. The closing date for...
On February 15, 2017, Food Allergy Research and Education, Inc., (FARE) filed a third-party complaint against American Airlines, Inc. (American). FARE contends that American violates the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, and its implementing regulations by refusing to allow...
WASHINGTON – The U.S. Department of Transportation (DOT) today fined Scandinavian Airline System (SAS) $200,000 for violating federal law and the Department’s rule protecting air travelers with disabilities, and ordered it to cease and desist from future similar violations.
In...
This order concerns violations by Scandinavian Airline System (SAS) of the requirements in 14 CFR Part 382 (Part 382). SAS violated the Department’s Web site accessibility requirements when it created a separate Web site for individuals with disabilities instead of ensuring...
This order concerns violations by Hawaiian Airlines (Hawaiian) of the requirements of 14 CFR Part 250 with respect to providing denied boarding compensation (DBC) to passengers who were involuntarily denied boarding. This order also concerns violations by Hawaiian of the requirements...
This order concerns violations by Allegiant Air, LLC (Allegiant) of the requirements of 14 CFR Part 382 with respect to providing adequate assistance to passengers with disabilities in moving within the terminal, and providing timely dispositive written responses to written disability-...