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On August 15, 2011, Don Edward Williams filed a document titled a Third Party Complaint and Request to Commence Enforcement Proceeding against Southwest Airlines Co. (Southwest) pursuant to 14 CFR 382.159. His complaint alleges that Southwest discriminated against him on the basis of his...
This order concerns violations by Virgin America Inc., (Virgin America) of the requirements of 14 CFR Part 382 (Part 382) with respect to properly coding and recording its disability-related complaints in connection with required reporting to the Department of Transportation (Department) as well...
This order concerns violations by Frontier Airlines, Inc., (Frontier) of the requirements of 14 CFR Part 382 (Part 382), the Department of Transportation’s (Department) regulation implementing the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, with respect to its transportation of an...
This order concerns violations by Allegiant Air, LLC, (Allegiant) of (1) the requirements of 14 CFR Part 382 (Part 382) with respect to properly coding and recording its disability-related complaints in connection with required disability reporting to the Department of Transportation (Department...
This order concerns violations by Spirit Airlines, Inc., (Spirit) of the requirements of 14 CFR Part 382 (Part 382) with respect to properly coding and recording its disability-related complaints in connection with required reporting to the Department of Transportation (Department) as well as...
This consent order concerns violations by Atlantic Southeast Airlines (Atlantic Southeast) of the requirements of 14 CFR Part 382 (Part 382) with respect to providing wheelchair assistance to passengers with a disability. Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705,...
This order concerns violations by Icelandair Group, a/k/a Flugleidir, h.f., d/b/a Icelandair (Icelandair) of the requirements of 14 CFR Part 382 (Part 382), with respect to the filing of annual reports detailing disability-related complaints that Icelandair received from passengers in calendar...
This order concerns violations by Delta Air Lines, Inc., (Delta) of the requirements of 14 CFR Part 382 (Part 382) with respect to providing enplaning, deplaning, and connecting assistance, as well as providing dispositive responses to written complaints alleging a violation of Part 382 and...
This order concerns violations by Mesaba Aviation, Inc. (Mesaba) of the requirements of 14 CFR Part 382 (Part 382) with respect to providing wheelchair assistance to passengers with a disability and making dispositive responses to written complaints alleging a violation of Part 382. Part 382...
This order concerns violations by JetBlue Airways Corp. (JetBlue) of the requirements of 14 CFR Part 382 (Part 382) with respect to providing wheelchair assistance to passengers with a disability, making dispositive responses to written complaints alleging a violation of Part 382, and properly...