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This consent order concerns a complaint filed by an individual with a disability (Ms. S1) alleging that United Air Lines, Inc. (United) violated 14 CFR Part 382 (Part 382) when it refused to board her due to her disability.
This matter is before the Department of Transportation (DOT) on a petition for an exemption from 14 CFR 382.21(a)(2) filed by JetBlue Airways, Inc., (JetBlue). Additionally, other interested parties have filed comments regarding this petition. For the reasons discussed below, JetBlue’s petition...
This order concerns certain violations by America West Airlines, Inc., (America West) of the requirements of 14 CFR Part 382, with respect to: (1) providing assistance to passengers in wheelchairs, (2) providing dispositive responses to persons who complain to the carrier about its failure to...
By Order 2004-3-27, the Office of Aviation Enforcement and Proceedings (enforcement Office) dismissed a third-party enforcement complaint filed by Mr. Irvin Rosenfeld (the Complainant) against Delta Air Lines (Delta).
This order concerns violations of 14 CFR Part 382 by ATA Airlines, Inc. (ATA). Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, and violations of that part also violate the ACAA.
On March 25, 2003, Irvin Rosenfeld (the Complainant) filed a third-party enforcement complaint under section 302.401 of the Department’s Procedural Rules (14 CFR 302.401) against Delta Air Lines, Inc. (Delta), alleging that the carrier discriminated against him as a disabled passenger.
This order concerns violations of 14 CFR Part 382 by Northwest Airlines, Inc. (Northwest). Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, and violations of that part also violate the ACAA. ACAA and Part 382 violations also constitute unfair and deceptive trade...
This order concerns certain alleged violations by United Air Lines, Inc., (United) of the requirements of 14 CFR Part 382, with respect to providing assistance to passengers in wheelchairs and dispositive responses to persons who complained to the carrier about its failure to comply with Part...
This order concerns violations of 14 CFR Part 382 by Frontier Airlines, Inc. (Frontier). Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, and violations of that part also violate the ACAA.
This order concerns certain alleged violations by Delta Air Lines, Inc., (Delta) of the requirements of 14 CFR Part 382, with respect to providing assistance to passengers inwheelchairs and dispositive responses to persons who complained to the carrier about its failure to comply with Part 382....