United Airlines, Inc. Order 2016-1-3

United Airlines, Inc. 2016-1-3

Turkish Airlines 2014-7-18

This consent order concerns violations by Turkish Airlines (Türk Hava Yollari, A.O.) (THY) of 14 CFR 259.5 and 259.7 requiring carriers to provide timely substantive written responses to written consumer complaints and 14 CFR 382.155 requiring carriers to provide timely dispositive written...

American Airlines, Inc. 2013-12-4

American Airlines, Inc. 2013-12-4

US Airways, Inc. 2013-11-4

Virgin America, Inc. 2013-9-7

This order concerns violations by Virgin America Inc., (Virgin America) of 14 CFR Part 382 (Part 382), the Department of Transportation’s (Department) regulation implementing the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, with respect to the requirement that the carrier ensure that its in...

Victor Cherenfant et al. v. Spirit Airlines, Inc., and Direct Airline Services, Inc. 2013-8-20

Victor Cherenfant et al. v. Spirit Airlines, Inc., and Direct Airline Services, Inc. 2013-8-20

Victor Cherenfant et al. v US Airways, Inc. and Direct Airline Services, Inc. 2013-8-19

Victor  Cherenfant et al. v US Airways, Inc. and Direct Airline Services, Inc. 2013-8-19

Jean Benjamin et al. v JetBlue Airways Corp. and Superior Aircraft Services, Inc. 2013-8-18

Jean Benjamin et al. v JetBlue Airways Corp. and Superior Aircraft Services, Inc. 2013-8-18

Onetha McKnight et al. v. US Airways, Inc., and PrimeFlight Airline Services 2013-8-15

Onetha McKnight et al. v. US Airways, Inc., and PrimeFlight Airline Services 2013-8-15

AeroSvit Airlines 2012-11-6

This order concerns violations by AeroSvit Airlines (AeroSvit) of the requirements of 14 CFR Part 382 (Part 382) with respect to the filing of annual reports detailing disability-related complaints that AeroSvit received from passengers in calendar years 2008 and 2011. Part 382 implements the...