Notice Regarding Investigatory and Enforcement Policies and Procedures

Airline Family Seating Dashboard

The U.S. Department of Transportation (DOT) encourages all airlines to guarantee that young children are seated adjacent to an accompanying adult without charging any additional fee. This dashboard displays which airlines commit to providing adjacent seats for a young child and an accompanying...

Letter from Secretary Buttigieg to Southwest Airlines CEO Robert Jordan

Aviation Consumer Protection Advisory Committee – January 12, 2023 Meeting

The ACPAC held a one-day virtual public meeting on January 12, 2023, from 10:00 a.m. - 5:30 p.m. ET. The ACPAC deliberated on the Department's notice of proposed rulemaking (NPRM) on Enhancing Transparency of Airline Ancillary Service Fees and voted on recommendations regarding the...

Aeronexus Corporate - Consent Order 2022-12-15

This consent order concerns unauthorized foreign air transportation by Aeronexus Corporate (PTY) LTD (Aeronexus) in violation of 49 U.S.C. § 41301. This order directs Aeronexus to cease and desist from future similar violations of section 41301 and assesses the carrier a compromise civil penalty...

Aviation Consumer Protection Advisory Committee - December 8-9, 2022 Meeting

Enhancing Transparency of Airline Ancillary Service Fees- Extension of Comment Period

The U.S. Department of Transportation (Department or DOT) is extending through January 23, 2023, the period for interested persons to submit comments to its proposed rule on Enhancing Transparency of Airline Ancillary Service Fees.  The Department received requests for extension from...

ACPAC December 2022 Meeting Agenda - Day 2 (December 9)

ACPAC December 2022 Meeting Agenda - Day 1 (December 8)

November 2022 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data Included...