An official website of the United States government
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
The Air Travel Consumer Report is a monthly product of the Office of Aviation Consumer Protection (OACP). The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report...
Alaska Airlines Redacted Animal Incident Report for September 2021
Summary of the ACAA Advisory Committee's September 2021 Meeting
The Aviation Consumer Protection Advisory Committee (ACPAC) held a virtual public meeting on December 2, 2021 from 9:30 a.m. - 5:00 p.m. ET. The ACPAC discussed two topics: (1) Airline Ticket Refunds and (2) Information for Consumers Adversely Affected by Airline Delays or...
DOT Office of Hearings approved the Settlement Agreement filed by the Office of Aviation Consumer Protection (OACP) and Air Canada. The settlement resolves OACP’s action against the carrier for its extreme delays in providing refunds to thousands of consumers for flights to or from the...
WASHINGTON – As we head into the holiday travel season, the U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) announced it has filed an agreement for a $4.5 million settlement with Air Canada. The settlement would resolve OACP’s action against the carrier for its...
Meeting Summary - Third Meeting of the AAPB Advisory Committee on August 11, 2021.
Builds on Biden-Harris Administration efforts launching Sustainable Aviation Fuels Grand Challenge, electrifying airport equipment and developing more efficient aircraft
GLASGOW, SCOTLAND—At the United Nations Climate Change Conference, U.S....