Airline Cancellation and Delay Dashboard - Alternative Text Format

Ahead of Labor Day, DOT Launches New Dashboard to Help Air Travelers Know Their Rights When They Experience Flight Disruptions Caused by Airlines

Airline Customer Service Dashboard (PDF Version)

This is an accessible, PDF version of the Airline Customer Service Dashboard as of Thursday, September 1, 2022. The U.S. Department of Transportation has created a dashboard to ensure the traveling public has easy access to information about services that U.S. airlines provide to mitigate...

August 2022 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data...

Hawaiian Airlines Redacted Animal Incident Report for June 2022

Hawaiian Airlines Redacted Animal Incident Report for June 2022

August 22, 2022 Meeting of the Aviation Consumer Protection Advisory Committee

Aviation Consumer Protection Advisory Committee - August 22, 2022 Meeting

The Aviation Consumer Protection Advisory Committee (ACPAC) held a public meeting on August 22, 2022, from 10:00 a.m. - 5:30 p.m. ET to discuss the Department’s Notice of Proposed Rulemaking on Airline Ticket Refunds and Related Consumer Protections. 

For...

As Part of Ongoing Airline Consumer Protections Efforts, USDOT Announces New Rulemaking That Would Strengthen Protections for Consumers Seeking Refunds of Airline Tickets

Notice of Proposed Rulemaking - Airline Ticket Refunds and Consumer Protections

Notice of Proposed Rulemaking - Airline Ticket Refunds and Consumer Protections. The U.S. Department of Transportation (Department) is proposing to codify its longstanding interpretation that it is an unfair business practice for a U.S. air carrier, a foreign air carrier, or a ticket agent to...

Aviation Consumer Protection Advisory Committee - Notice of Public Meeting

Aviation Consumer Protection Advisory Committee - Notice of Public Meeting. The U.S. Department of Transportation announces a public meeting of the Aviation Consumer Protection Advisory Committee (ACPAC), to be held virtually to discuss the Department’s Notice of Proposed Rulemaking on Airline...