Airline Customer Service Dashboard

The Department has called upon airlines to improve their customer service commitments to passengers, which all have done to varying degrees. The dashboards below provide information for air travelers on airlines’ commitments to families flying with young children and customers experiencing...

Air Travel Consumer Reports for 2023

January 2023 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included...

American Airlines Animal Incident Report for November 2022

Air Travel Consumer Report: November Consumer Complaints Increase from October

WASHINGTON – The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of November 2022 for on-time performance, consumer complaints, mishandled baggage, and mishandled wheelchairs and scooters. There was a 23%...