Notice of Proposed Rulemaking - Enhancing Transparency of Airline Ancillary Service Fees

Link to Federal Register Notice

The U.S. Department of Transportation (DOT) is proposing a rule which would significantly strengthen protections for consumers by ensuring any fees charged to seat a young child with an accompanying adult, change or cancel a flight, or travel with a...

September 2022 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data Included...

Air Travel Consumer Report: July Consumer Complaints Up from June, More Than 260 Percent Above Pre-Pandemic Levels

Hawaiian Airlines Redacted Animal Incident Report for July 2022

Airline Quarterly Financial Review – U.S. Major Group Carriers: First Quarter 2022

Airline Quarterly Financial Review - National Passenger Group Carriers: First Quarter 2022

Transcript: Secretary Buttigieg Remarks at George Bush Intercontinental Airport

Thank you very much, Congresswoman, and thank you for encouraging me to come to your district and to see so many of the great things going on here for myself.  

We're having a great visit so far. We began at North Forest High School, with students who have a bright future in...

Airline Cancellation and Delay Dashboard - Alternative Text Format

Ahead of Labor Day, DOT Launches New Dashboard to Help Air Travelers Know Their Rights When They Experience Flight Disruptions Caused by Airlines

Airline Customer Service Dashboard (PDF Version)

This is an accessible, PDF version of the Airline Customer Service Dashboard as of Thursday, September 1, 2022. The U.S. Department of Transportation has created a dashboard to ensure the traveling public has easy access to information about services that U.S. airlines provide to mitigate...