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The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Air India routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. § 41712...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Aerovias de Mexico, S.A. de C.V. (Aeromexico) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed...
The ACPAC held a two-day virtual public meeting on December 8 and 9, 2022, from 10:00 a.m. - 5:30 p.m. ET. On the first day, the ACPAC considered the Department's Notice of Proposed Rulemaking (NPRM) on Enhancing Transparency of Airline Ancillary Service Fees . On the second day, the ACPAC...
This order concerns violations by Etihad Airways P.J.S.C. (Etihad) of the requirements of 14 CFR Part 382 (Part 382), with respect to the handling and reporting of disability-related complaints that Etihad received from passengers. Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
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