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The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
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This consent order concerns violations by Air Canada rouge (Rouge) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, Rouge failed to adhere to the assurance in its contingency plan for lengthy tarmac delays that it will not remain on the tarmac for a lengthy period of time without...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Swoop routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. § 41712 and 14...
Order Dismissing Third-Party Complaint against Swoop (Docket DOT-OST-2020-0148)
The U.S. Department of Transportation is extending through December 16, 2022, the period for interested persons to submit comments to its proposed rule on Airline Ticket Refunds and Consumer Protections. In the request for extension of comment period, Airlines for America and International Air...