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Aviation

Legacy ID
25

Tips for Families and Links to Airline Webpages

Before and During Booking Understand the airline’s seating policies. You can obtain information about an airline’s family seating policies directly from the airline. This information may be available on an airline’s website. Some airlines provide important advice on their webpages about...

Previous Activity of the ACAA Advisory Committee

September 2024 - August 2025

Section 541 of the FAA Reauthorization Act of 2024 (2024 FAA Act) extended the statutory authorization to September 30, 2028. In September 2024, the Department appointed 20 members to serve on the ACAA Advisory Committee.

Previous Members

...

Airline Customer Service Dashboard

The Department has called upon airlines to improve their customer service commitments to passengers, which all have done to varying degrees. The dashboards below provide information for air travelers on airlines’ commitments to families flying with young children and customers experiencing...

January 2023 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data Included...