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Aviation Consumer Protection

In This Section

British Airways Plc 2013-7-11

This consent order concerns inaccurate information provided by British Airways Plc (British Airways) to consumers regarding the availability of discounted fees for baggage on its Internet website in violation of 49 U.S.C. § 41712.

Korean Airlines Co., Ltd. 2013-7-5

This consent order concerns violations by Korean Air Lines Co., Ltd., (Korean Air) of Articles 17 and 19 of the Montreal Convention1 and the statutory prohibition against unfair and deceptive trade practices 49 U.S.C. § 41712, in connection with monetary claims resulting from mishandled checked...

JetBlue Airways Corporation 2013-6-20

This order concerns violations by JetBlue Airways Corporation (JetBlue) of 14 CFR 259.5(b)(4), 14 CFR 399.84(a), and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

Notice of Proposed Rulemaking

Notice of Proposed Rulemaking - Nondiscrimination on the Basis of Disability in Air Travel; Accessibility of Aircraft and Stowage of Wheelchairs

Delta Air Lines, Inc. 2013-6-18

This order concerns the failure of Delta Air Lines, Inc., (Delta) to comply with the Department’s oversales rule, 14 CFR Part 250. Violations of Part 250 also constitute unfair and deceptive practices and unfair methods of competition in violation of 49 U.S.C. § 41712. The violations by Delta of...

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