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Aviation Consumer Protection

In This Section

Delta Air Lines Order 2020-1-9

About this Order

This order concerns violations by Delta Air Lines, Inc. (Delta) of Federal statutes prohibiting U.S. and foreign air carriers from subjecting any air traveler to discrimination on the basis of race, color, national origin, religion, sex or ancestry. The order directs Delta to...

Air Consumer Privacy

Airlines and ticket agents regularly collect personal information from passengers in the course of business that may not be otherwise publicly available such as name, date of birth, and frequent flyer number.  It is important for this information to be collected and maintained responsibly....

Beijing Capital Airlines Order 2015-9-11

This order concerns unauthorized air transportation by Beijing Capital Airlines d/b/a Deer Jet (Beijing Capital) between the United Kingdom and the United States in violation of 49 U.S.C. §§ 41301 and 41712. It directs Beijing Capital to cease and desist from further violations of these...

Bahamasair Holdings Limited Order 2012-7-1

This consent order concerns violations by Bahamasair Holdings Limited (Bahamasair) of the Department-enforced laws relating to refund requests involving airline tickets and providing notice of liability limits on flights covered by the Montreal Convention (Convention). It directs Bahamasair to...

Shuttle America Corporation Order 2010-9-3

This consent order concerns reporting delinquencies by Shuttle America Corporation (Shuttle America) that constitute violations of 49 U.S.C. § 41708 and the accounting and reporting requirements specified in 14 CFR Part 241. This order directs Shuttle America to cease and desist from future...