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Aviation Consumer Protection

In This Section

Air Consumer Privacy

Airlines and ticket agents regularly collect personal information from passengers in the course of business that may not be otherwise publicly available such as name, date of birth, and frequent flyer number.  It is important for this information to be collected and maintained responsibly....

Beijing Capital Airlines Order 2015-9-11

This order concerns unauthorized air transportation by Beijing Capital Airlines d/b/a Deer Jet (Beijing Capital) between the United Kingdom and the United States in violation of 49 U.S.C. §§ 41301 and 41712. It directs Beijing Capital to cease and desist from further violations of these...

Bahamasair Holdings Limited Order 2012-7-1

This consent order concerns violations by Bahamasair Holdings Limited (Bahamasair) of the Department-enforced laws relating to refund requests involving airline tickets and providing notice of liability limits on flights covered by the Montreal Convention (Convention). It directs Bahamasair to...

Shuttle America Corporation Order 2010-9-3

This consent order concerns reporting delinquencies by Shuttle America Corporation (Shuttle America) that constitute violations of 49 U.S.C. § 41708 and the accounting and reporting requirements specified in 14 CFR Part 241. This order directs Shuttle America to cease and desist from future...

Notice of Proposed Rulemaking - Traveling by Air with Service Animals

The U.S. Department of Transportation is seeking comment in this Notice of Proposed Rulemaking (NPRM), Traveling by Air with Service Animals. This NPRM proposes to amend the definition of a service animal in air transportation and includes safeguards to ensure safety and reduce the...