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Aviation Consumer Protection

In This Section

FlightHub Group Order 2022-2-6

This consent order concerns violations by FlightHub Group Inc. and its subsidiaries1 of the Department’s aviation consumer protection requirements in 49 U.S.C. § 41712; 14 CFR 399.80(f); 14 CFR 399.84(a); and 14 CFR 399.85(c). This order directs FlightHub Group to cease and desist from future...

Air China Order 2022-2-5

This consent order concerns violations by Air China Limited (Air China) of 14 CFR Part 259 and 49 U.S.C. § 41712 with respect to flights that experienced an excessive tarmac delay in January and November 2018. Specifically, Air China failed to adhere to the assurance in its contingency plan for...

January 2022 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Office of Aviation Consumer Protection (OACP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

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