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Aviation Consumer Protection

In This Section

JetBlue Airways, Inc. 2004-2-4

This consent order concerns print and website advertisements published by JetBlue Airways (JetBlue) that violated 49 U.S.C. § 41712, which prohibits unfair and deceptive practices, and the advertising requirements specified in Part 399 of the Department’s regulations (14 CFR Part 399).

Classic Limited Air, Inc. 2004-1-23

This consent order concerns unauthorized service by Classic Limited Air, Inc., (CLA) which performed operations as a common carrier without the requisite economic authority from the Department.

Coastal Mountain Airways, Ltd. 2004-1-19

This order concerns unauthorized air transportation by Coastal Mountain Airways, Ltd., (CMA) between Canada and the United States that violates 49 U.S.C. §§ 41301 and 41712. This consent order directs CMA to cease and desist from further violations of these statutory provisions and to pay a...

DELTA AIR LINES, INC. 2004-1-7

By Order 2003-11-16, issued November 19, 2003, we granted Delta Air Lines, Inc. (Delta), a U.S. direct air carrier holding a certificate issued under 49 U.S.C. 41102, a one-year exemption from the requirements of 14 CFR 212.8(c), subject to a variety of stated conditions, to permit Delta’s use...

Spirit Airlines, Inc. 2003-12-26

This consent order concerns airfare advertising by Spirit Airlines, Inc. (“Spirit”), an air carrier, on its website (www.spiritair.com) that failed to comply with advertising requirements specified in Part 399 of the Department’s regulations (14 CFR Part 399) and violated 49 U.S.C. § 41712.

National Leisure Group, Inc. 2003-12-18

This consent order concerns Internet advertising of air tour packages by National Leisure Group, Inc. (“NLG”), a ticket agent, on its website (www.vacationoutlet.com) and several other websites, that failed to comply with advertising requirements specified in Part 399 of the Department’s...

Ryan International Airlines, Inc. 2003-12-15

This consent order concerns violations by Ryan International Airlines, Inc. (hereinafter referred to as Ryan) of 14 CFR Part 2 12, the Department's charter regulations applicable to direct air carriers, and 49 U.S.C. § 41712, which prohibits unfair and deceptive practices and unfair methods of...

United Air Lines, Inc. 2003-12-6

This order concerns certain alleged violations by United Air Lines, Inc., (United) of the requirements of 14 CFR Part 382, with respect to providing assistance to passengers in wheelchairs and dispositive responses to persons who complained to the carrier about its failure to comply with Part...

United Air Lines, Inc. 2003-11-13

This order closes an investigation into United Air Lines, Inc.’s (United) compliance with Federal statutes prohibiting air carriers from subjecting any air traveler to discrimination on the basis of race, color, national origin, religion, sex or ancestry.

DELTA AIR LINES, INC. 2003-11-16

By this order, and subject to the conditions set forth herein, we grant Delta Air Lines, Inc. (Delta), a U.S. direct air carrier holding a certificate issued under 49 U.S.C. 41102, a one-yearexemption from the requirements of 14 CFR 212.8(c), to permit Delta’s use of a standby letter of credit...