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Aviation Consumer Protection

In This Section

Complaint of Irvin Rosenfeld v. Delta Air Lines, Inc. 2004-3-27

On March 25, 2003, Irvin Rosenfeld (the Complainant) filed a third-party enforcement complaint under section 302.401 of the Department’s Procedural Rules (14 CFR 302.401) against Delta Air Lines, Inc. (Delta), alleging that the carrier discriminated against him as a disabled passenger.

Northwest Airlines, Inc., 2004-3-4

This order concerns violations of 14 CFR Part 382 by Northwest Airlines, Inc. (Northwest). Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, and violations of that part also violate the ACAA. ACAA and Part 382 violations also constitute unfair and deceptive trade...

Information Directive Concerning 2004-2-22

By this order Frontier Airlines (Frontier) is directed to answer certain questions, provide information and/or produce documents that are necessary to enable the Department to determine whether Frontier on a particular occasion violated federal statutes prohibiting air carriers from...

Complaint of Lyn-Lea Travel Corp. Against AA and Sabre 2004-2-20

By this order the Department of Transportation ("the Department ") dismisses the complaint of Lyn-Lea Travel Corp. d/b/a First Class International Travel Management ("First Class") against American Airlines, Inc. ("American") and The SABRE Group ( "Sabre") , the Computer Reservation System ( "...

DB Air, Ltd. 2004-2-21

This consent order concerns unauthorized air carrier operations by DB Air, Ltd. (DB Air), in which it engaged in air transportation as an air carrier without the requisite economic authority from the Department. 

Consorcio Aviacsa S.A. de C.V. 2004-2-11

This consent order concerns advertisements published by Consorcio Aviacsa S.A. de C.V.(Aviacsa) that failed to comply with the Department’s rule on full fare advertising, 14 CFR 399.84.

AGS Partnership 2004-2-7

This consent order concerns unauthorized service by AGS Partnership (AGS), which performed operations as a common carrier without the requisite economic authority from the Department. AGS is an operator of commercial services with large aircraft operated pursuant to 14 CFR Part 125.

Scott Aviation, Inc. 2004-2-6

This consent order concerns unlawful operations by Scott Aviation, Inc., (Scott Aviation) that constitute violations of 49 U.S.C. §§ 41101 and 41712 and 14 CFR Part 298. This order assesses a compromise civil penalty of $65,000 and directs Scott Aviation to cease and desist from further...

TFI Tours International, Ltd. 2004-2-5

This consent order concerns Internet advertising of airfares by TFI Tours International, Ltd. (“TFI”), a ticket agent, on its website (www.lowestairprice.com), and in print advertisements, that failed to comply with advertising requirements specified in Part 399 of the Department’s regulations (...