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Aviation Consumer Protection

In This Section

Frontier Airlines, Inc. 2012-4-15

This order concerns violations by Frontier Airlines, Inc., (Frontier) of the requirements of 14 CFR Part 382 (Part 382), the Department of Transportation’s (Department) regulation implementing the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, with respect to its transportation of an...

Pilatus PC-12 Centre Canada, Inc. 2012-4-16

This consent order concerns facilitation by Pilatus PC-12 Centre Canada, Inc., (PCC) (formerly V. Kelner Pilatus Center, Inc., (VKPC)), a direct air carrier,1 of unlawful conduct by Private Air, Inc., (Private Air), an indirect air carrier,2 involving the marketing, sale, and operation of...

Honoring tickets of insolvent airlines

The purpose of this notice is to clarify the obligation of airlines under section 145 of the Aviation and Transportation Security Act (“Act”) to provide transportation to passengers of airlines that have ceased operations due to insolvency or bankruptcy.  (P.L. 107-71, 115 Stat. 645 (...

Honoring tickets of insolvent airlines, add'l information

The Department issued a notice on August 8, 2002, providing guidance for airlines and the traveling public regarding the obligation of airlines under section 145 of the Aviation and Transportation Security Act (“Act”) to transport passengers of airlines that have ceased operations due to...

Honoring tickets of insolvent airlines: more information

On November 14, 2002, the Department of Transportation issued a notice providing guidance for airlines and the traveling public regarding the obligation of airlines under section 145 of the Aviation and Transportation Security Act, P.L. 107-71, 115 Stat. 645 (November 19, 2001) (“Act”), to...

Warning letter re GDS/OTA display bias

The following letter was sent on February 1, 2011, to the association which represents the major global distribution systems operating in the United States and to several global distribution systems and online travel agents.

Guidance re GDS/OTA display bias

This letter was sent on March 4, 2011, to the association which represents the major global distribution systems operating in the United States.

Notice of Proposed Rulemaking Federal Register Version

The Department of Transportation is proposing to amend its existing airline smoking rule to explicitly ban the use of electronic cigarettes on all aircraft in scheduled passenger interstate, intrastate and foreign air transportation. The Department is taking this action because of the increased...

DOT Policy on E-Cigarettes

Excerpted from answers to Questions for the Record provided by Susan Kurland, Assistant Secretary for Aviation and International Affairs, U.S. Department of Transportation, following a June 17, 2010, hearing before the Senate Committee on Commerce, Science and Transportation