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Aviation Consumer Protection

In This Section

Advertising: "free" tickets, disclosure of fees - September 4, 2003

This notice is intended to give further guidance to air carriers and other sellers of air transportation on how those additional taxes, fees, and restrictions that are permitted to be listed separately from a fare quotation may be disclosed in advertisements.1 This guidance will be used by...

Advertising air fares on social media sites - October 3, 2011

This notice is intended to give guidance to airlines and other sellers of air transportation on how additional taxes, fees, and restrictions that are currently permitted to be listed separately from a fare quotation may be disclosed in advertisements on Twitter, Facebook, and other online social...

Notice of enforcement policy: oversale notice for foreign carriers

This notice provides guidance for foreign air carriers regarding the content of the written explanation on denied boarding compensation and boarding priorities that carriers must provide to passengers who are denied boarding involuntarily, and to other interested persons at a U.S. airport upon...

Reporting oversales: value of travel vouchers - April 21, 2006

Please forward this message to the individuals in your organization that deal with DOT's quarterly "Report of Passengers Denied Confirmed Space" (BTS Form 251). On June 30, 2004, DOT's Bureau of Transportation Statistics issued a Reporting Directive transmitting revised instructions for BTS Form...

April 2011 amendments

SUMMARY: The Department of Transportation is issuing a final rule to improve the air travel environment for consumers by: Increasing the number of carriers that are required to adopt tarmac delay contingency plans and the airports at which they must adhere to the plan’s terms; increasing the...

Federal Register - May 9, 2003

SUMMARY: This action revises segments of Jet Route 2 (J–2), J–138, and J–590 by realigning the routes to the north over the Baton Rouge, LA, Very High Frequency Omnidirectional Range/Tactical Air Navigation (VORTAC). The FAA is taking this action to enhance the management of the aircraft...