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Aviation Consumer Protection

In This Section

April 2011 Powerpoint presentation summarizing baggage provisions

No carrier may impose any contract of carriage provision containing a choice-of-forum clause that attempts to preclude a passenger or a purchaser from bringing a claim against a carrier in any court of competent jurisdiction, including a court within the jurisdiction of that passenger’s...

April 2011 Amendment Federal Register Version

The Department of Transportation is issuing a final rule to improve the air travel environment for consumers by: Increasing the number of carriers that are required to adopt tarmac delay contingency plans and the airports at which they must adhere to the plan’s terms; increasing the number of...

Enhancing Airline Passenger Protections

The Department of Transportation is issuing a final rule to improve the air travel environment for consumers by: increasing the number of carriers that are required to adopt tarmac delay contingency plans and the airports at which they must adhere to the plan’s terms; increasing the number of...

Swift Jet, Inc. 2012-4-24

This consent order concerns violations by Swift Jet, Inc., (Swift Jet) of 14 CFR 212.9(b), the Department’s prior authorization requirement rule for foreign air carriers.

It directs Swift Jet to cease and desist from future violations of those provisions and assesses the carrier a...

Private Air, Inc. 2012-4-17

This consent order concerns unlawful conduct by Private Air, Inc., (Private Air) in which the company held itself out as a direct air carrier,1 when it was not, and engaged in foreign air transportation as an indirect air carrier2 without the economic authority to do so, in contravention of 49 U...

Frontier Airlines, Inc. 2012-4-15

This order concerns violations by Frontier Airlines, Inc., (Frontier) of the requirements of 14 CFR Part 382 (Part 382), the Department of Transportation’s (Department) regulation implementing the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, with respect to its transportation of an...

Pilatus PC-12 Centre Canada, Inc. 2012-4-16

This consent order concerns facilitation by Pilatus PC-12 Centre Canada, Inc., (PCC) (formerly V. Kelner Pilatus Center, Inc., (VKPC)), a direct air carrier,1 of unlawful conduct by Private Air, Inc., (Private Air), an indirect air carrier,2 involving the marketing, sale, and operation of...

Honoring tickets of insolvent airlines

The purpose of this notice is to clarify the obligation of airlines under section 145 of the Aviation and Transportation Security Act (“Act”) to provide transportation to passengers of airlines that have ceased operations due to insolvency or bankruptcy.  (P.L. 107-71, 115 Stat. 645 (...