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A collection of helpful tips and information to help you protect yourself while traveling.
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As part of a continuing effort to ensure that guidance issued by the Office of Aviation Consumer Protection (OACP) is up to date, this webpage has been placed in archived status. Some or all of the information may have been superseded by statute or rulemaking. Continued reliance on this page is...
April 2013 Air Travel Consumer Report
This consent order concerns violations by Caribbean Airlines Limited (Caribbean) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, the carrier failed to adhere to the assurances in its contingency plan for lengthy tarmac delays that the carrier (1) would not allow an aircraft to remain on...
On March 15, 2012, Michael Gurevich and Elena Gurevich (the Complainants) filed a third-party complaint under 14 CFR 302.401 against Compagnia Aerea Italiana, S.p.A., (Alitalia) alleging that the carrier violated its contract of carriage when it denied compensation to the petitioners in a...
This consent order concerns the unauthorized operation of flights between Alexandria, Louisiana and Islamabad, Pakistan, and Atlanta, Georgia and Cairo, Egypt, by Air Luxor, S.A. (Air Luxor), a carrier holding exemption authority, that constitute violations of 49 U.S.C. §§...
This consent order concerns unauthorized holding out and operations by Aviation Ventures, Inc., doing business as Vision Air ("Vision Air"), as a commuter carrier conducting daily scheduled air transportation service.
Enforcement and Proceedings (Enforcement Office) alleges constituted operations in common carriage without the requisite economic authority from the Department. SportsJet is an operator of commercial services with large aircraft operated pursuant to 14 CFR Part 125.