Guidance on the 24-hour reservation requirement

Additional Guidance: Preboarding of Air Travelers With Disabilities

Additional Guidance on the Application of PreBoarding Requirements for Air Travelers with Disabilities

JTB USA, Inc. 2013-5-15

This consent order concerns violations by JTB USA, Inc., when it failed to disclose code-share arrangements as required by 49 U.S.C. § 41712(c) and 14 CFR Part 257 during telephone airline reservation calls. These failures also constitute separate and distinct violations of 49 U.S.C. § 41712(a...

AirTran Airways, Inc. 2013-5-14

This order concerns violations by AirTran Airways, Inc., (AirTran) of the full fare advertising rule, 14 CFR 399.84(a), and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

May 2013 Air Travel Consumer Report

Prohibition on limits of baggage liability in amounts lower than those specified by rule

GUIDANCE ON REIMBURSEMENT OF PASSENGER EXPENSES INCURRED AS A RESULT OFLOST, DAMAGED OR DELAYED BAGGAGE

Air China Limited 2013-5-3

This consent order concerns violations by Air China Limited (Air China) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, the carrier failed to inform passengers on a flight delayed at the gate for a lengthy period of time of the opportunity to deplane. In addition, Air China failed to...

Policies of large U.S. airlines on the serving of nuts

Airline Policies on the Serving of Nuts

Southwest Airlines Co. 2013-5-1

2013 Inflation adjustment to domestic baggage liability limit

*** As part of a continuing effort to ensure that guidance issued by the Office of Aviation Consumer Protection (OACP) is up to date, this webpage and document has been placed in archived status. Continued reliance on this page is not advised. ***

In accordance with existing...

Aviation Consumer Protection

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