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Aviation Consumer Protection

In This Section

United Air Lines, Inc. 2013-2-9

This consent order concerns violations of 14 CFR Parts 259 and 244, and 49 U.S.C. §§ 41708 and 41712, involving the failure by United Air Lines, Inc. (United), as required, to inform passengers on a flight delayed at the gate of the opportunity to deplane, as well as its unwarranted inclusion of...

Sky King, Inc. 2013-2-7

This consent order concerns violations of certain consumer protection provisions of the Department of Transportation’s Public Charter regulations by Sky King, Inc., (Sky King) a direct air carrier for a number of Public Charter programs filed by Southern Sky Air & Tours, d/b/a Myrtle Beach...

Legendary Journeys, Inc. 2013-1-16

This consent order concerns Internet advertisements by Legendary Journeys, Inc., (Legendary Journeys) that failed to comply with the Department’s full-fare advertising rule, 14 CFR 399.84(a), and constituted an unfair and deceptive practice prohibited by 49 U.S.C. § 41712. It directs Legendary...

Clarification of Guidance on Public Charter Operations and Prospectuses

On November 13, 2012, the Department’s Office of International Aviation and Office of Aviation Enforcement and Proceedings issued a joint notice regarding future filings under 14 CFR Part 380, the Department’s rule on public charters and enforcement policy under those rules. That...

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