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Aviation Consumer Protection

In This Section

Legendary Journeys, Inc. 2013-1-16

This consent order concerns Internet advertisements by Legendary Journeys, Inc., (Legendary Journeys) that failed to comply with the Department’s full-fare advertising rule, 14 CFR 399.84(a), and constituted an unfair and deceptive practice prohibited by 49 U.S.C. § 41712. It directs Legendary...

Clarification of Guidance on Public Charter Operations and Prospectuses

On November 13, 2012, the Department’s Office of International Aviation and Office of Aviation Enforcement and Proceedings issued a joint notice regarding future filings under 14 CFR Part 380, the Department’s rule on public charters and enforcement policy under those rules. That...

Service Animal Guidance

This notice publishes a revision to the Department of Transportation’s Guidance Concerning Service Animals in Air Transportation, originally published in the Federal Register on November 1, 1996 (61 FR 56409, 56420).  It is the result of the Department’s review of a September 19, 2002,...

Air Carrier Liability Insurance: Notice to DOT

Part 205 of the U.S. Department of Transportation’s regulations (14 CFR 205) provides that no U.S. or foreign direct air carrier may engage in air transportation between or to or from points in the United States unless it has in effect aircraft accident liability insurance coverage meeting the...

Reporting of Disability-Related Air Travel Complaints

This document requires most  certificated U.S. air carriers and foreign air carriers operating to and from the U.S. that conduct passenger-carrying service to record and categorize complaints that they receive alleging inadequate accessibility or discrimination on the basis of disability...