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This order addresses four formal complaints filed against Air Canada. In each case, the complainant alleges that the carrier violated 49 U.S.C. § 41712, the statutory prohibition against unfair and deceptive practices, by failing to provide a refund for canceled flights. We have...
U.S. air carriers’ Contingency Plans for Lengthy Tarmac Delays are to be submitted to the U.S. Department of Transportation’s (DOT) Office of Aviation Consumer Protection (OACP) through a new reporting module in the Aviation Complaint, Enforcement, and Reporting System (ACERS).
Top...United Airlines Animal Incident Reports - 2025
Delta Air Lines Animal Incident Reports - 2025
American Airlines Animal Incident Reports - 2025
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Alaska Airlines Animal Incident Report - December 2025
On November 16, 2022, Allergy & Asthma Network, Asthma and Allergy Foundation of America, Food Allergy & Anaphylaxis Connection Team, and No Nut Traveler (collectively, the Complainants) filed a joint, third-party complaint against Southwest Airlines Co. (Southwest). The Complainants...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report:...