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Aviation Consumer Protection

In This Section

Charter of the ACAA Advisory Committee

The charter specifies the ACAA Advisory Committee’s objective and describe general operational characteristics such as the duties assigned, membership composition, and frequency of meetings.

September 2025 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data Included in this Report:...

Flying with a Pet

Some airlines allow pets to travel on aircraft and allow you to choose between flying with your pet in the aircraft cabin or transporting your pet in the cargo hold of the aircraft. Pet policies vary amongst airlines, and it is important for you to check the airline’s policies before travel....

Preventing Sexual Assault in Air Transportation

Acts of sexual misconduct are punishable under law. The Federal Aviation Administration (FAA) is continuing to implement a zero-tolerance policy for unruly passenger behavior, which includes assessing significant fines against passengers who engage in conduct that interferes with a crewmember’s...

August 2025 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data Included in this Report:...

July 2025 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data Included in this Report:...