Frontier Airlines Order 2026-4-11

The U.S. Department of Transportation (Department) has issued an amended order modifying the civil penalty provisions from its January 2025 order against Frontier Airlines for chronic flight delays. Under the new terms, Frontier receives a $162,500 credit...

Air Travel Consumer Submission Data for August - December 2025 (Microsoft Excel Format)

Air Travel Consumer Submission Data for August - December 2025 (Adobe Acrobat Format)

Air Travel Consumer Submission Data for August - December 2025 - Adobe Acrobat Format

Simon Cyr v. Air Canada, David Chain v. Air Canada, Lindsay Miles v. Air Canada, and Lana Harrison v. Air Canada Order of Dismissal 2021-6-11

This order addresses four formal complaints filed against Air Canada. In each case, the complainant alleges that the carrier violated 49 U.S.C. § 41712, the statutory prohibition against unfair and deceptive practices, by failing to provide a refund for canceled flights. We have...

Submission of Air Carrier Contingency Plans

U.S. air carriers’ Contingency Plans for Lengthy Tarmac Delays are to be submitted to the U.S. Department of Transportation’s (DOT) Office of Aviation Consumer Protection (OACP) through a new reporting module in the Aviation Complaint, Enforcement, and Reporting System (ACERS).

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