Public Complaint Process & Reporting Concerns
Members of the public who believe they have been discriminated against by a recipient of U.S. DOT funding may contact the Departmental Office of Civil Rights (DOCR) to file a complaint or report a concern. If you have a disability or have difficulty understanding English, language assistance is available upon request by contacting civilrightscompliance@dot.gov.
To file a civil rights complaint or report a concern, please complete the DOCR intake form.
Please read before filling out the DOCR intake form.
If you seek information or to report a concern on one of the categories below, you may need to contact a different office or agency.
IMPORTANT: If this is a safety emergency, please call 911 immediately.
To report a civil rights issue that is not related transportation, contact the U.S. Department of Justice.
Report a Vehicle, Tire, Car Seat, or Equipment Safety Problem
Email NHTSA
Vehicle Safety Hotline (English): 888-327-4236
Para español, oprima 2
TTY (for hearing impaired): 888-275-9171
Submit a Noise Complaint (Aviation Noise Complaint and Inquiry Response Portal)
Aviation Consumer Protection. The Office of Aviation Consumer Protection (OACP) receives air travel service complaints and uses these complaints to spot trends or areas of concern and investigate and bring cases against airlines and ticket agents. The office also promotes awareness and understanding of consumer rights through online consumer information and education.
Phone: 800-778-4838
Air Travel Complaint or Comment Form (non-security or safety issues): Air Travel Service Complaint
Phone: 202-366-2220
Email: airconsumer2@dot.gov
Unmanned Aircraft Systems (Drones)
Phone (M–F, 8:00 am–4:00 pm ET): 844-FLY-MY-UA (844-359-6982)
Report a Railroad Safety Concern: Railroad Safety Alleged Violation Reporting Form
Email FRA
National Consumer Complaint Database: Report safety, service or discrimination issues with a moving company, bus or truck company, including hazardous materials, or cargo tank facility
Phone (M–F, 8:00 am–8:00 pm ET): 888-DOT-SAFT (1-888-368-7238)
Para español, oprima 2
Company Safety Snapshot (SAFER System). SAFER System is a concise electronic record of a company’s identification, size, commodity information, and safety record, including the safety rating (if any), a roadside out-of-service inspection summary, and crash information
Federal Motor Carrier Safety Administration Phone: 800-832-5660
Report Fraud, Waste and Abuse. The OIG Hotline receives allegations of fraud, waste, abuse, or mismanagement affecting DOT programs or operations: https://www.oig.dot.gov/hotline
Phone: 800-424-9071
Email OIG
Mail: DOT Inspector General, 1200 New Jersey Ave SE, West Bldg 7th Floor, Washington, DC 20590
Contractors may also use OIG’s online FAR Disclosure Form to report criminal or civil violations in connection with a federal contract.
These issues are typically handled by your local or state Department of Transportation. Please check with your city or state’s DOT for assistance.
- For toll-related concerns, please refer to the tolling agency listed on your bill or visit your state’s Department of Transportation website for toll-specific contacts.