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Business Complaint Process

 Business owners or employees that believe the award or administration of DOT-assisted contracts was conducted unfairly or in a discriminatory manner may file a complaint with DOCR's External Civil Rights Programs Division. Most often, the Division will refer employment-related claims to the EEOC, and allegations of other types of discrimination to one of the Department's Operating Administrations or the Office of Small and Disadvantaged Business Utilization.

Firms that believe they have been wrongfully denied certification as a disadvantaged business enterprise (DBE) or have had their certification removed by a DOT funding recipient may file an appeal with the Division within 90-calendar days from the date of the denial. For more information on appeal procedures, see DOCR's DBE web page.

If you believe a currently certified firm is ineligible, you may file a written complaint with the recipient specifying the reasons why the firm should not continue to be certified.