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I am leaving the Agency and have some Transit Benefit I have not used. What can I do?

The TRANServe Card automatically returns unused funds to your Agency.

When using any smart card, ( i.e. ORCA, CHARM, SMARTBENEFITS) it is best, when you know you will be leaving your Agency soon, to simply reduce the amount you accept. You can always download again if you need a bit more toward the end of the month. In many commuting regions, once electronic fare media is loaded to a smart card, it cannot be returned to your Agency automatically.

Return unused paper fare media to your agency Transit Benefit program office. Your record will be credited.   The agency may require you to write a check or return the paper fare media for which you are no longer eligible.