Delta Air Lines Redacted Animal Reports 2020

Delta Air Lines Redacted Animal Reports 2020

Hawaiian Airlines Redacted Animal Incident Report for January 2020

Hawaiian Airlines Redacted Animal Incident Report for January 2020

Accommodation by Carriers of Persons with Disabilities Who Are Unable to Wear or Safely Wear Masks While on Commercial Aircraft - Notice of Enforcement Policy

The Office of Aviation Consumer Protection (OACP), a unit within the Office of the General Counsel of the U.S. Department of Transportation, is issuing this Notice of Enforcement Policy to remind U.S. and foreign air carriers of their legal obligation to accommodate the needs of passengers with...

Abraham Gutnicki v. United Airlines and Scott J. Reiners v. United Airlines Order of Dismissal 2021-1-6

This order concerns two third-party complaints filed by Abraham Gutnicki and Scott J. Reiners against United Airlines. We have consolidated these complaints for disposition. 

ACPAC Report to the Secretary of Transportation - December 31, 2020

ACPAC's Report to the Secretary of Transportation

Oversales and Domestic Baggage – Final Rule

The U.S. Department of Transportation is issuing a final rule to revise its oversales regulation, 14 CFR Part 250, by clarifying that the maximum amount of Denied Boarding Compensation that a carrier may provide to a passenger denied boarding involuntarily is not limited, and by prohibiting...

Air Travel Consumer Reports for 2021

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection.  The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on...

January 2021 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data...

Meeting Minutes - Aviation Consumer Protection Advisory Committee (ACPAC)

Meeting of the Aviation Consumer Protection Advisory Committee (“ACPAC” or “Committee”) - Summary of Meeting

December 2020 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data...