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This consent order concerns violations by Jetstar Airways Pty Limited (Jetstar), an Australian air carrier, of Article 17 of the Montreal Convention (Convention) and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, involving the carrier’s blanket...
This consent order concerns violations of certain consumer protection provisions of the Department of Transportation’s Public Charter regulations by TEM Enterprises d/b/a Xtra Airways, a direct air carrier for a number of Public Charter programs filed by Southern Sky Air & Tours, d/b/a...
This consent order concerns violations by British Airways Plc (British Airways) of Articles 17 and 19 of the Montreal Convention,1 related to monetary claims for loss, damage or delay of checked baggage on flights to or from the United States.
This consent order concerns violations of 14 CFR Part 259 and 49 U.S.C. § 41712 involving the failure of Pakistan International Airlines Corporation (PIA) to adhere to the assurances in its contingency plan for lengthy tarmac delays that the carrier would not permit an international flight to...
This consent order concerns Internet advertisements by Solar Tours, Inc., (Solar) that failed to disclose code-share arrangements as required by 14 CFR Part 257 and 49 U.S.C. § 41712(c). These failures also constitute separate and distinct unfair and deceptive practices prohibited by section...
This consent order concerns violations by Air China, Limited, (Air China) of Article 17 of the Montreal Convention (Convention) and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, involving the carrier’s blanket exclusion on reimbursement for a class of...
On August 15, 2011, Don Edward Williams filed a document titled a Third Party Complaint and Request to Commence Enforcement Proceeding against Southwest Airlines Co. (Southwest) pursuant to 14 CFR 382.159. His complaint alleges that Southwest discriminated against him on the basis of his...
This order concerns violations by JSC Aeroflot (Aeroflot) of 14 CFR 259.5(b)(4) and 399.84(a) and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. It directs Aeroflot to cease and desist from future similar violations and assesses the carrier $60,000 in civil...
This order concerns advertisements by Travel Today, Inc., that violated the advertising requirements specified in 14 CFR 399.84 and the statutory prohibition against unfair and deceptive practices and unfair methods of competition, 49 U.S.C. § 41712. It directs Travel Today to cease and desist...
This order concerns violations by Aerolineas Argentinas S.A. (Aerolineas) of 14 CFR 399.84(a) and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. It directs Aerolineas to cease and desist from future similar violations and assesses the carrier $50,000 in...