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On March 15, 2012, Michael Gurevich and Elena Gurevich (the Complainants) filed a third-party complaint under 14 CFR 302.401 against Compagnia Aerea Italiana, S.p.A., (Alitalia) alleging that the carrier violated its contract of carriage when it denied compensation to the petitioners in a...
March 2013 Air Travel Consumer Report
This consent order concerns violations of 14 CFR Parts 259 and 244, and 49 U.S.C. §§ 41708 and 41712, involving the failure by United Air Lines, Inc. (United), as required, to inform passengers on a flight delayed at the gate of the opportunity to deplane, as well as its unwarranted inclusion of...
This consent order concerns violations of certain consumer protection provisions of the Department of Transportation’s Public Charter regulations by Sky King, Inc., (Sky King) a direct air carrier for a number of Public Charter programs filed by Southern Sky Air & Tours, d/b/a Myrtle Beach...
This consent order concerns Internet advertisements by Legendary Journeys, Inc., (Legendary Journeys) that failed to comply with the Department’s full-fare advertising rule, 14 CFR 399.84(a), and constituted an unfair and deceptive practice prohibited by 49 U.S.C. § 41712. It directs Legendary...
This consent order concerns violations of 14 CFR Part 259 and 49 U.S.C. § 41712 by Virgin America Inc. (Virgin America) when it failed to inform passengers on a flight delayed at the gate for a lengthy period of time of the opportunity to deplane. This order directs Virgin America to cease and...
This consent order concerns violations by Copa Airlines, Inc., (Copa) of 14 CFR Parts 259 and 244 and 49 U.S.C. §§ 41712 and 41708. Specifically, the carrier failed to adhere to the assurances in its contingency plan for lengthy tarmac delays that the carrier (1) would not allow an aircraft to...
This order concerns advertisements by World Travel Network, LLC (WTN), that violated the advertising requirements specified in 14 CFR 399.84 and the statutory prohibition against unfair and deceptive practices and unfair methods of competition, 49 U.S.C. § 41712. It directs WTN to cease and...
This consent order concerns Internet advertisements by Eros Group, Inc., (Eros) that violate the advertising and codeshare disclosure requirements specified in 14 CFR 399.84, and 257.5, respectively, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs Eros to...
This consent order concerns unauthorized interstate air service provided by Scott Air LLC d/b/a Island Air Express (Scott), a company without economic authority from the Department, that violated 49 U.S.C. § 41101 and constituted an unfair and deceptive practice prohibited by 49 U.S.C. § 41712....