JetBlue Airways Corporation 2013-6-20

This order concerns violations by JetBlue Airways Corporation (JetBlue) of 14 CFR 259.5(b)(4), 14 CFR 399.84(a), and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

Delta Air Lines, Inc. 2013-6-18

This order concerns the failure of Delta Air Lines, Inc., (Delta) to comply with the Department’s oversales rule, 14 CFR Part 250. Violations of Part 250 also constitute unfair and deceptive practices and unfair methods of competition in violation of 49 U.S.C. § 41712. The violations by Delta of...

JTB USA, Inc. 2013-5-15

This consent order concerns violations by JTB USA, Inc., when it failed to disclose code-share arrangements as required by 49 U.S.C. § 41712(c) and 14 CFR Part 257 during telephone airline reservation calls. These failures also constitute separate and distinct violations of 49 U.S.C. § 41712(a...

AirTran Airways, Inc. 2013-5-14

This order concerns violations by AirTran Airways, Inc., (AirTran) of the full fare advertising rule, 14 CFR 399.84(a), and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

Air China Limited 2013-5-3

This consent order concerns violations by Air China Limited (Air China) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, the carrier failed to inform passengers on a flight delayed at the gate for a lengthy period of time of the opportunity to deplane. In addition, Air China failed to...

Southwest Airlines Co. 2013-5-1

Caribbean Airlines Limited 2013-3-15

This consent order concerns violations by Caribbean Airlines Limited (Caribbean) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, the carrier failed to adhere to the assurances in its contingency plan for lengthy tarmac delays that the carrier (1) would not allow an aircraft to remain on...

Alitalia 2013-3-12

On March 15, 2012, Michael Gurevich and Elena Gurevich (the Complainants) filed a third-party complaint under 14 CFR 302.401 against Compagnia Aerea Italiana, S.p.A., (Alitalia) alleging that the carrier violated its contract of carriage when it denied compensation to the petitioners in a...

March 2013 Air Travel Consumer Report

United Air Lines, Inc. 2013-2-9

This consent order concerns violations of 14 CFR Parts 259 and 244, and 49 U.S.C. §§ 41708 and 41712, involving the failure by United Air Lines, Inc. (United), as required, to inform passengers on a flight delayed at the gate of the opportunity to deplane, as well as its unwarranted inclusion of...

Enforcement