BestCare EMS, Ltd. Consent Order 2013-11-14

This consent order concerns the unlawful holding out of direct air transportation by BestCare EMS, Ltd., (BestCare) an indirect air carrier specializing in air ambulance services. The conduct in question exceeded the scope of the economic authority in Civil Aeronautics Board (CAB) Order 83-1-36...

GoJet Airlines, LLC 2013-11-11

This consent order concerns the failure of GoJet Airlines, LLC, (GoJet) to timely file with the Department of Transportation (Department) Tarmac Delay Reports in violation of 14 CFR Part 244 and 49 U.S.C. § 41708.

Shuttle America Corporation 2013-11-10

This consent order concerns the failure of Shuttle America Corporation (Shuttle America) to timely file with the Department of Transportation (Department) Tarmac Delay Reports for three flights in violation of 14 CFR Part 244 and 49 U.S.C. § 41708.

American Airlines, Inc. Consent Order 2013-11-6

This order concerns violations by American Airlines, Inc., (American) of the full-fare advertising rule, 14 CFR 399.84(a), and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

US Airways, Inc. 2013-11-4

This order concerns violations by US Airways, Inc. (US Airways) of the requirements of 14 CFR Part 382 (Part 382) with respect to providing passengers with a disability with assistance in moving within the terminal.

United Airlines, Inc. 2013-10-13

This consent order concerns violations by United Airlines, Inc. (United) of 14 CFR Part 259, the Department’s tarmac delay rule, 49 U.S.C. § 41712, which prohibits unfair and deceptive practices, and 49 U.S.C. § 42301, which requires adherence to a carrier’s tarmac delay contingency plan,when...

Jet Airways (India) Ltd. 2013-10-11

This consent order results from the failure of Jet Airways (India) Ltd. (Jet Airways) to provide accurate tarmac delay information to the Department of Transportation (Department) in violation of 14 CFR Part 244 and 49 U.S.C. § 41708.

Frosch International Travel, Inc. 2013-10-10

This consent order concerns failures by Frosch International Travel, Inc. (“Frosch”) to disclose code-share arrangements during telephone conversations. Disclosure is required by 49 U.S.C. § 41712(c) and 14 CFR Part 257 during airline reservation calls. These failures to fully and timely disclose...

Carlson Wagonlit Travel, Inc. 2013-10-9

This consent order concerns violations by Carlson Wagonlit Travel ,Inc., (Carlson)when it failed to disclose code - share arrangements as required by 49 U.S.C. § 41712(c) and 14 CFR Part 257 during telephone airline reservation calls. These failures also constitute separate and distinct violations...

Alpha Media Group, LLC, d/b/a AlphaFlightGuru Order 2013-9-19

This consent order concerns Internet advertisements by Alpha Media Group, LLC, d/b/a AlphaFlightGuru (AlphaFlightGuru) that failed to comply with the U.S. Department of Transportation’s full-fare advertising rule, 14 CFR 399.84(a), and constituted an unfair and deceptive practice prohibited by...

Enforcement