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This consent order concerns violations by Compañía Panameña de Aviación, S.A., d/b/a Copa Airlines (Copa) of 14 CFR Parts 259 and 244, and 49 U.S.C. § 41712. Specifically, Copa failed to adhere to the assurance in its contingency plan for lengthy tarmac delays that it will not remain on the...
I'm really impressed to see the work that is underway and it's a fitting time to talk about it, because we estimate that today will - with its official start to the unofficial travel summer season - probably represent the busiest day of air travel America has seen since before the pandemic. I...
This order concerns a formal complaint by Mr. Simon Cyr against Air Transat A.T. Inc. (Air Transat) dated May 26, 2020. We dismiss the complaint for the reasons set forth in this order pursuant to 14 CFR § 302.406(a)(2).
The U.S. Department of Transportation’s (Department or DOT) Office of Aviation Consumer Protection (OACP) has determined that Air Transat A.T. Inc. (Air Transat) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled in...
The U.S. Department of Transportation is issuing a final rule to amend the Department’s Air Carrier Access Act (ACAA) regulation to improve the accessibility of lavatories on single-aisle aircraft. This final rule is intended to ensure that our air transportation system is safe and accessible to...