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The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that KLM Royal Dutch Airlines (KLM) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Deutsche Lufthansa AG (Lufthansa) failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
This consent order concerns violations by Concesionaria Vuela Compania de Aviacion S.A.P.I. de C.V. d/b/a Volaris (Volaris) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, Volaris failed to adhere to the assurances in its contingency plan for lengthy tarmac delays that it will not remain...