United Airlines Redacted Animal Incident Report for November 2012

August 2012 Airline System Traffic Unchanged from August 2011

Disability issues: wheelchair reservation codes

This letter concerns recent communication problems involving disabled air travelers' reservation records. The issue is best represented by the widely reported incident of a wheelchair user who was severely inconvenienced because his condition was not properly entered in the reservation record...

Cancellation penalties

Fare advertising: add-on taxes and fees

To all U.S. ‘Major’ and ‘National’ passenger carriers, and larger foreign air carriers

This letter concerns the listing in fare advertisements of government-imposed taxes and fees that are collected by air carriers. We have recently noted a wide variety of...

Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft

Disability issues: lavatories, movable armrests, stowage space in cabin for passenger wheelchair, airline aisle wheelchair in passenger cabin during flight

THIS LETTER WAS SENT TO ALL MAJOR AND NATIONAL U.S. PASSENGER AIR CARRIERS

The DOT rule on air travel by individuals with disabilities (14 CFR Part 382) obligates U.S. air carriers to begin providing specified accessibility features on certain aircraft. This...

Bowl game tours: game tickets

THIS LETTER WAS SENT TO TOUR OPERATORS THAT HAD SPONSORED FOOTBALL BOWL GAME TOURS IN THE PAST. A SIMILAR LETTER WAS SENT TO AIRLINES.

This letter concerns preparations which are now being made for the promotion and sale of air tour packages to the 1995 Rose Bowl and other bowl games....

2-for-1 fares

This Letter Was Sent to Major and National U.S. Air Carriers and to Air Travel Industry Associations and Labor Unions

Fare advertising: "each way"

CERTIFIED MAIL - RETURN RECEIPT REQUESTED

[THE FOLLOWING LETTER WAS SENT TO U.S. MAJOR, NATIONAL AND REGIONAL AIR CARRIERS, AND OVER 50 FOREIGN AIR CARRIERS.]

A short time ago, Secretary Peña sent a letter to larger U.S. carriers which, in part,...