Internet fare advertising, especially fuel surcharges

Prohibition on Deceptive Practices In the Marketing of Airfare To the Public Using the Internet

This is to remind all airlines, travel agents, and other sellers of air transportation that use the Internet to market air transportation fares to the public to...

Disability issues: boarding assistance on aircraft with 31 or more seats

May 4, 2001

Boarding assistance on aircraft with 31 or more seats.

This message was e-mailed to major U.S. airlines and aviation associations on May 4, 2001.

By Final Rule issued May 3, the Department of Transportation is amending its rules...

Disability issues: updated version of Part 382

Updated version of DOT’s rule on air travel by passengers with disabilities.

This message was e-mailed to major U.S. airlines and aviation associations on June 14, 2001.

Attached is an updated MS Word version of our disability rule, 14 CFR Part 382, which incorporates the...

Nondiscrimination concerning religion and national origin

This message was e-mailed to major airlines and aviation associations on September 21, 2001. It concerns the aftermath of the attacks on the World Trade Center and the Pentagon on September 11, 2001.

Refund when flight is canceled

This message was e-mailed to major airlines and aviation associations on September 25, 2001. It concerns the aftermath of the attacks on the World Trade Center and the Pentagon on September 11, 2001.

We are receiving an increasing number of complaints and...

Nondiscrimination in inspection and safety duties

October 12, 2001

Carrying Out Transportation Inspection and Safety Responsibilities In A Nondiscriminatory Manner

This DOT policy statement was e-mailed to major U.S. airlines and aviation associations on October 17, 2001....

Disability issues: security screening (Amended December 6, 2001 and June 27, 2002)

Fact Sheet

Steps Taken to Ensure New Security Requirements Preserve and Respect the Civil Rights of People with Disabilities

The Air Carrier Access Act (ACAA) and the Department of Transportation's implementing rules...

Security: FAA guidance on nondiscrimination on the basis of disability or national origin

The following guidance is provided to all direct and contract employees of Part 108 aircraft operators and Part 129 air carrier operators, and all other security personnel who conduct or supervise the screening of passengers and accessible property (e.g., screeners and screener supervisors)....

Nondiscrimination in airport security screening (frequently asked questions)

This fact sheet was sent to air carriers, aviation associations, and organizations representing the Sikh, Arab-American and Muslim communities.

Internet fare advertising of service fees

DECEPTIVE PRACTICES REGARDING SERVICE FEES CHARGED BY TRAVEL AGENTS IN THE MARKETING AND SALE OF AIRFARES TO THE PUBLIC VIA THE INTERNET

NOTICE

The Office of Aviation Enforcement and Proceedings (“Enforcement Office”) has revised its enforcement...