Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Aviation Consumer Protection

In This Section

Lloyd Aereo Boliviano, S.A. 2007-9-11

This order concerns violations by Lloyd Aereo Boliviano, S.A. (Aereo Boliviano) of the requirements of 14 CFR Part 382 (Part 382), with respect to filing annual reports detailing disability-related complaints that the foreign air carrier received from passengers in calendar years 2004, 2005, and...

Ryan International Airlines, Inc. 2007-9-5

This consent order concerns wet lease service provided by Ryan International Airlines, Inc. (Ryan), a U.S. carrier, on behalf of AeroSur, S.A.. (AeroSur), a Bolivian carrier, pursuant to a long-term agreement. During the initial stages of the wet lease, an application had not been submitted to...

Viking River Cruises, Inc. 2007-8-25

This consent order concerns advertisements by Viking River Cruises, (“Viking River Cruises”) that violate the Department’s advertising requirements specified in section 399.84 of the Department’s regulations (14 CFR 399.84), and constitute unfair and deceptive trade practices and unfair methods...

Uniworld River Cruises, Inc. 2007-8-23

This consent order concerns advertisements by Uniworld River Cruises, Inc., ("Uniworld") that violate the Department's advertising requirements specified in section399.94 of the Department's regulations (14 CFR 399.84), and constitute unfair and deceptive trade practices and unfair methods of...

Trafalgar Tours West, Inc., d/b/a Trafalgar Tours 2007-8-24

This consent order concerns advertisements by Trafalgar Tours West, Inc., d/b/a Trafalgar Tours ("Trafalgar Tours"") that violate the Department's advertising requirements specified in section 399.84 of the Department's regulations (14 CFR 399.84), and constitute unfair and deceptive trade...

Private Jet Services Group, Inc. 2007-8-7

This consent order concerns a violation by Private Jet Services Group, Inc., (PJS) an air charter broker, of 49 U.S.C. 5 41712, which prohibits air carriers and ticket agents from engaging in unfair and deceptive practices and unfair methods of competition. The violation arose from PJS's...

Arrowhead Express, Inc. 2007-8-1

This consent order concerns unlawfi~l holding out of direct air transportation by Arrowhead Express, Inc. (Arrowhead) that constitutes violations of 49 U.S.C. $5 41 101 and 41712 and 14 CFR Part 296. This consent order directs Arrowhead to cease and desist from further violations of these...

Northwest Airlines, Inc. - 2007-6-12

This Consent Order concerns violations by Northwest Airlines, Inc., (Northwest) of the Department's oversales rule, 14 CFR Part 250, and 49 U.S.C. 5 41 712, which prohibits unfair and deceptive practices, stemming from the carrier's failure to provide, upon request, a written explanation of its...

OneSky Network, LLC 2007-6-1

This consent order concerns violations by OneSky Network, LLC (OneSky), of the Department’s aviation licensing requirement, 49 U.S.C. § 41101, and regulatory and statutory prohibitions against ticket agents engaging in unfair and deceptive trade practices and unfair methods of competition found...

LAN Airlines 2007-5-15

This order concerns violations by LAN Airlines, S.A. (LAN) of the requirements of 14 CFR 382 (Part 382), limited to the filling of annual reports detailing disability-related complaints that the foreign air carrier received from passengers in calendar years 2004 and 2005.