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Aviation Consumer Protection

In This Section

Guidance On Aviation Rules and Statutes

Below is a compilation of guidance documents related to the Department of Transportation’s aviation economic, consumer protection, and civil rights requirements.  The guidance documents contained herein lack the force and effect of law and are not meant to bind the public in...

International Jet Management GmbH 2012-3-18

This order concerns unauthorized passenger air service between points in the United States by International Jet Management GmbH, (IJM) an Austrian air carrier authorized by the Department to engage in foreign air transportation1 pursuant to an exemption2 from the permit requirement in 49 U.S.C...

Air Travel Consumer Reports for 2011

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page links to Reports from 2011...