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Consumer Protection

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DOT Fines Ticket Agents for Code-Share Disclosure Violations

DOT 73-13

DOT Fines Ticket Agents for Code-Share Disclosure Violations

The U.S. Department of Transportation (DOT) today fined three ticket agents for violating the Department’s rules on disclosure of code-share flights.  Today’s consent orders are part of an ongoing effort...

Qantas Fined for Failing to Disclose Baggage Fees

DOT 112-12

 

Qantas Fined for Failing to Disclose Baggage Fees

WASHINGTON – The U.S. Department of Transportation (DOT) today assessed a civil penalty of $100,000 against Qantas, an Australian air carrier, for violating the Department’s new...

Aviation Consumer Protection

The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the Department of Transportation’s (Department) aviation economic, consumer protection, and civil...