Report a Concern

Please Read Before Filling Out the Questions Intake Form 

IMPORTANT: If this is a safety emergency, please call 911 immediately. 

If you are looking for information or want to report a concern in one of the categories below, you may need to contact a different office or agency. We’ve provided direct links to the appropriate resources for your convenience. Please note that many of these external websites may only be available in English. 

If you believe your civil rights, or someone else’s, have been violated, submit a report using DOJ’s online complaint form below: 

• https://civilrights.justice.gov/report/ 

If filing a civil right complaint but a DOJ form is not available in your language, you can communicate with DOJ's Civil Rights Division (https://www.justice.gov/civil) or fill out DOT's Question Intake Form.  

Consumer Vehicles, Tire, Car Seat, or Equipment 

• Report a Vehicle, Tire, Car Seat, or Equipment Safety Problem (English): www.nhtsa.gov/report-a-safety-problem#index 

  • NHTSA en Español: www.nhtsa.gov/es 
    • (Note: Selecting “Reporte un problema” will redirect to the English site.) 

• Check for Recalls: Vehicle, Car Seat, Tires, Equipment (English): https://www.nhtsa.gov/recalls  

  • NHTSA Retiros (Recalls) en Español: https://www.nhtsa.gov/es/recalls  

• Complaint Process Overview: www.nhtsa.gov/node/2401#7756 

• Email: nhtsa.webmaster@dot.gov 

• Vehicle Safety Hotline (English): 1-888-327-4236 

  • Para español, oprima 2 

  • TTY (for hearing impaired): 1-888-275-9171 

Airplanes & Airports 

• General Aviation Noise Information: www.faa.gov/noise 

• Submit a Noise Complaint (Aviation Noise Complaint and Inquiry Response Portal): www.faa.gov/ancir 

• Aviation Consumer Protection. The Office of Aviation Consumer Protection (OACP) receives air travel service complaints and uses these complaints to spot trends or areas of concern and investigate and bring cases against airlines and ticket agents. The office also promotes awareness and understanding of consumer rights through online consumer information and education: www.transportation.gov/airconsumer 

  • Traveling with a Disability: Traveling with a Disability | US Department of Transportation 
  • Air Travel Complaint or Comment Form (non-security or safety issues): Air Travel Service Complaint | secure.dot.gov  
  • Email: aircosnumer2@dot.gov 
  • Phone: 1-800-778-4838 

• Unmanned Aircraft Systems (Drones): https://www.faa.gov/uas  

  • Phone (M–F, 8 a.m.–4 p.m. ET):  844-FLY-MY-UA (844-359-6982) 
  • Drones en Español: www.faa.gov/uas/espanol/para_empezar 

Railroads 

• Report a Railroad Safety Concern: Railroad Safety Alleged Violation Reporting Form 

• Email: rrswebinquiries@dot.gov 

Commercial Vehicles (e.g., Moving Companies)  

• National Consumer Complaint Database: Report safety, service or discrimination issues with a moving company, bus or truck company, including hazardous materials, or cargo tank facility: https://nccdb.fmcsa.dot.gov/nccdb/home.aspx  

• Phone (M–F, 8 a.m.–8 p.m. ET): 1-888-DOT-SAFT (1-888-368-7238) 

  • Para español, oprima 2 

Commercial Driver’s Licenses (CDLs) and Drug and Alcohol Testing 

• Company Safety Snapshot (SAFER System). SAFER System is a concise electronic record of a company’s identification, size, commodity information, and safety record, including the safety rating (if any), a roadside out-of-service inspection summary, and crash information: safer.fmcsa.dot.gov 

• Federal Motor Carrier Safety Administration Phone: 1-800-832-5660 

• Drug & Alcohol Testing Regulations: 
  www.fmcsa.dot.gov/regulations/drug-alcohol-testing-program 

• Drug & Alcohol Clearinghouse: clearinghouse.fmcsa.dot.gov 

Office of Inspector General  

• Report Fraud, Waste and Abuse. The OIG Hotline receives allegations of fraud, waste, abuse, or mismanagement affecting DOT programs or operations: https://www.oig.dot.gov/hotline  

  • Phone: (800) 424-9071 
  • Email: hotline@oig.dot.gov 
  • Mail: DOT Inspector General, 1200 New Jersey Ave SE, West Bldg 7th Floor, Washington, DC 20590 
  • Contractors may also use OIG’s online FAR Disclosure Form to report criminal or civil violations in connection with a federal contract. 

Sidewalks, Streets, or Road Conditions 

• These issues are typically handled by your local or state Department of Transportation. Please check with your city or state’s DOT for assistance. 

Toll Issues 

• For toll-related concerns, please refer to the tolling agency listed on your bill or visit your state’s Department of Transportation website for toll-specific contacts. 

Questions Intake Form  

If you have a concern that does not fit the categories above, please complete the form below: 

• Questions Intake Form: https://forms.office.com/g/uvNd4G4NgA