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Operations Division

The Operations Division has two major program areas:

Crisis Management Center

The Department’s Crisis Management Center (CMC) serves as the focal point for the Department’s actions during crises.  The CMC is designed to monitor the nation’s transportation systems and infrastructure 24-hours a day, 7 days a week; hosts the Secretary’s Emergency Response Team and other support personnel who provide the Secretary and the Department’s Operating Administrations with information during crises; supports the Secretary with secure video teleconferencing and around-the-clock communications for unclassified and classified information; provides information to other Federal agencies, the White House, and DOT headquarters and field staff.  Additionally, the CMC is the central point for the Department’s interagency liaison and coordination with the Department of Homeland Security’s National Operations Center  to contribute to the common operating picture for the entire Federal Government, and for State, local, and tribal governments as appropriate, in the event of a natural disaster, act of terrorism, or other man-made disaster; and ensure that critical transportation information reaches government decision-makers for federal preparedness, response and recovery efforts.

Partner Agencies

  • Department of Homeland Security
  • Department of Defense
  • Department of State
  • Department of Health and Human Services
  • Department of Justice
  • Department of Interior
  • Department of Agriculture
  • Department of Energy
  • United States Coast Guard
  • National Infrastructure Coordinating Center
  • Transportation Security Administration
  • Federal Emergency Management Agency


  • DOT Leadership
  • DOT Operating Administrations
  • Secretary’s Emergency Response Team
  • Private transportation service providers

Major Projects

Continual process improvement in information gathering and sharing.

National Response Program

The National Response Program (NRP) is responsible for coordinating the Department’s preparedness, response, and recovery activities in all-hazard incidents and to support the Secretary's responsibilities under the National Response Framework (NRF), Emergency Support Function - 1 (ESF-1) Transportation.  The NRP has a team of over 150 members nationwide to carry out the ESF-1 functions. The team includes a National Program Manager, Deputy Manager, Operational Planner, 7 Regional Emergency Transportation Coordinators (RETCOs), 10 Regional Transportation Representatives (RETREPs) and numerous Regional Emergency Cadre (RET-C) members representing all DOT Operating Administrations. In each region, the RETCO is designated as the Secretary’s executive-level representative to ensure preparedness, response, and recovery activities are effectively carried out.  RETREPs handle the day-to-day program issues and coordinate disaster and special events planning efforts between DOT and Federal, State, local, Tribal and Territorial, and private sector emergency planners. During incident and event responses, RETREPs lead transportation operations in FEMA’s various operation centers in headquarters and affected regions. The cadre members are highly trained and subject matter experts who may be activated during an incident or event.

Updated: Thursday, June 7, 2018
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