Consumer Protection
Legacy ID
2391
Reporting of Disability-Related Complaint Data for 2024
Reporting of Disability-Related Complaint Data for 2024DECEMBER HOLIDAY FACT SHEET: Biden-Harris Administration Efforts to Ensure Air Travel is Safe, Efficient, and Fair
How DOT and FAA are working to ensure smooth holiday travelSecretary Buttigieg Announces Sweeping Protections for Airline Passengers with Disabilities
U.S. Transportation Secretary Pete Buttigieg today announced that the U.S. Department of Transportation (DOT) has issued new protections for people with disabilities in commercial air travel that will ensure that they can fly safely and with dignity.November 2024 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
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Air Travel Consumer Report: September 2024 Numbers and 3rd Quarter Numbers
WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of September 2024 and third quarter of 2024 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. The ATCR...Small Entity Compliance Guide Final Rule on Refunds and Other Consumer Protections
Pursuant to Section 212 of the Small Business Regulatory Enforcement Fairness Act of 1996 (“SBREFA”), Pub. L. 104-121, the Department of Transportation’s Office of Aviation Consumer Protection (OACP) is issuing this Small Entity Compliance Guide to aid regulated entities in complying with...
DOT Launches Rulemaking to Protect Passengers Stranded by Airline Disruptions
Rulemaking builds on Biden-Harris Administration’s enforceable flightrights.gov commitments and automatic refund rule, and would give passengers greater protections during disrupted travelWhat Airline Passengers Need to Know About DOT’s Automatic Refund Rule
In April 2024, the U.S. Department of Transportation issued a final rule to address persistent issues reported by airline passengers who were trying to obtain refunds they were owed.Advance Notice of Proposed Rulemaking on Airline Passenger Rights (PDF Version)
The Advance Notice of Proposed Rulemaking (ANPRM) seeks public comment on how to best ensure consumers experiencing significant flight disruptions are taken care of and protected from financial loss. Specifically, it solicits comment on requiring airlines to pay passengers cash compensation,...