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DOT Office of Hearings approved the Settlement Agreement filed by the Office of Aviation Consumer Protection (OACP) and Air Canada. The settlement resolves OACP’s action against the carrier for its extreme delays in providing refunds to thousands of consumers for flights to or from the...
WASHINGTON – The U.S. Department of Transportation has made clear to Air Canada its position that a refusal to refund passengers when the carrier cancels or significantly changes a flight would be an unfair business practice in violation of U.S. law. Air Canada has informed the Department that...
This consent order concerns violations by Bahamasair Holdings Limited (Bahamasair) of the Department-enforced laws relating to refund requests involving airline tickets and providing notice of liability limits on flights covered by the Montreal Convention (Convention). It directs Bahamasair to...
On September 22, 2014, Mike Borsetti (the Complainant) filed a third-party complaint under 14 CFR § 302.404 against British Airways (BA). The Complainant alleges that BA violated the Department’s rules concerning oversales, refunds, and substantive responses to consumer...
This order concerns violations by Allegiant Air, LLC (Allegiant) of the requirements of 14 CFR Part 382 with respect to providing adequate assistance to passengers with disabilities in moving within the terminal, and providing timely dispositive written responses to written disability-...
This consent order concerns violations by American Airlines, Inc., (American) of the Department’s refund rules, 14 CFR 259.5(b)(5) and 14 CFR Part 374, and the statutory prohibition on unfair and deceptive practice, 49 U.S.C. § 41712. This order directs American to cease and...
This consent order concerns violations by American Airlines, Inc., (American) of the Department’s refund rules, 14 CFR 259.5(b)(5) and 14 CFR Part 374, and the statutory prohibition on unfair and deceptive practice, 49 U.S.C. § 41712. This order directs American to...
Dynamic International Airways, LLC Consent Order 2017-4-12
Silver Airways LLC - Consent Order 2016-9-18