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The U.S. Department of Transportation is issuing an NPRM that would require airlines to refund fees for checked bags that are significantly delayed and for ancillary services, such as advance seat selection and wi-fi, when consumers pay for them but they are not provided. Under an existing...
Today, June 29, 2021, the U.S. Department of Transportation issued an order proposing to prohibit the sale of passenger air transportation, including air transportation on an interline basis (e.g. tickets booked through one airline that contain flights operated by multiple airlines), between the...
WASHINGTON – The U.S. Department of Transportation today released its June 2021 Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of April 2021. The ATCR is designed to assist consumers with information on the quality of services provided by airlines. The ATCR...
The Air Travel Consumer Report is a monthly product of the Office of Aviation Consumer Protection (OACP). The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report...
WASHINGTON – The U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) today announced that it has filed a formal complaint against Air Canada with an Administrative Law Judge regarding the carrier’s failure to provide refunds in a timely manner to thousands of...