Notice of enforcement policy: oversale notice for foreign carriers

This notice provides guidance for foreign air carriers regarding the content of the written explanation on denied boarding compensation and boarding priorities that carriers must provide to passengers who are denied boarding involuntarily, and to other interested persons at a U.S. airport upon...

Reporting of oversales: misreporting involuntary bumpings as voluntary, failing to report bumped passengers that are ineligible for compensation

This letter concerns the “Report of Passengers Denied Confirmed Space” (Form 251, copy enclosed), sometimes referred to as the “Bumping Report.” The submission of this form is required of certain U.S. and foreign airlines in order to provide the Department of Transportation (DOT) with...

Rights of small entities to enforcement fairness, and policy against retaliation

General

DOT has a policy regarding the rights of small entities to regulatory enforcement fairness and an explicit policy against retaliation for exercising these rights. The policy is as stated below.

Your Rights to Enforcement Fairness

Our objective is to ensure a fair...

DOT Drug and Alcohol Testing Guide (For DOT Employees)

This document provides guidance on the drug and alcohol testing for DOT employees.

Public Charters: contracts, reservation records, debit cards, and vouchers: extension of effective date

*** As part of a continuing effort to ensure that the guidance issued by the Office of Aviation Consumer Protection is up to date, the Office has placed this outdated document in archived status. Some or all of the information in this archived guidance document has been superseded by statute or...

Cancellation penalties

Fare advertising: add-on taxes and fees

To all U.S. ‘Major’ and ‘National’ passenger carriers, and larger foreign air carriers

This letter concerns the listing in fare advertisements of government-imposed taxes and fees that are collected by air carriers. We have recently noted a wide variety of...

Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft

Disability issues: lavatories, movable armrests, stowage space in cabin for passenger wheelchair, airline aisle wheelchair in passenger cabin during flight

THIS LETTER WAS SENT TO ALL MAJOR AND NATIONAL U.S. PASSENGER AIR CARRIERS

The DOT rule on air travel by individuals with disabilities (14 CFR Part 382) obligates U.S. air carriers to begin providing specified accessibility features on certain aircraft. This...

Bowl Game Guidance

Notice of Department of Transportation Requirements Regarding Flights to College Bowl Games and other Special Events