Request for comment on draft sample assurances

Request for Comments on Draft Sample Assurances relating to Department’s Guidance on Public Charter Prospectuses

Draft sample assurances

Draft sample assurances on Public Charter prospectuses

Service Animal Guidance

This notice publishes a revision to the Department of Transportation’s Guidance Concerning Service Animals in Air Transportation, originally published in the Federal Register on November 1, 1996 (61 FR 56409, 56420). It is the result of the Department’s review of a September 19, 2002,...

Reporting of Disability-Related Air Travel Complaints

This document requires most certificated U.S. air carriers and foreign air carriers operating to and from the U.S. that conduct passenger-carrying service to record and categorize complaints that they receive alleging inadequate accessibility or discrimination on the basis of disability...

Role of air charter brokers

The purpose of this notice is to provide guidance regarding the lawful role of air charter brokers (i.e., entities, including persons, that link prospective charter customers with direct air carriers) in the provision of air transportation.1 This guidance will be used by the Office of the...

Disclosure of airfare variations: web vs. other sources Surcharges that may be listed separately in advertisements

This notice is intended to provide guidance on two matters related to compliance with 14 CFR 399.84, the Department’s rule on full fare advertising, and the underlying statutory proscription in 49 U.S.C. § 41712 against unfair and deceptive trade practices. First, we address the disclosure in...

Guidance on reporting disability-related complaints

A July 8, 2003, final rule (68 FR 40488) requires, among other things, that certain certificated U.S. air carriers and foreign air carriers record disabilityrelated complaints and submit a summary report of those complaints annually to the Department.

Baggage Liabilty Limits

If your bag is lost, damaged, delayed or pilfered, the airline is free to invoke a limit on the settlement that it offers you.

Cancellation penalties

We would like to call your attention to several consumer-related issues concerning the new fare structure recently announced by American. American's April 10 newspaper advertisement states that all tickets will be subject to a penalty of $25 if the passenger wishes to change his or her...

Spirit Airlines Strike

Spirit Airlines' pilots went on strike on June 12, and the carrier has been canceling all of its flights on a day-to-day basis. If you are holding a reservation for an upcoming Spirit flight, visit the carrier's website (www.spirit.com) for additional information and then call the carrier's...

Guidance