Dismissal Order British Airways PLC 2014-9-2

On February 6, 2013, Mr. Benjamin Edelman (the Complainant) filed a third-party complaint under 14 CFR 302.401 against British Airways PLC (British Airways), alleging that the carrier failed to properly disclose and provide adequate justification for carrier-imposed surcharges and to comply with...

Voyager Travel LLC and Brian Mickelsen Consent Order 2014-8-9

This consent order concerns advertisements by Voyager Travel LLC, formerly d/b/a LDS Travel and Meridian Trips LLC, (collectively Voyager Travel) and Brian Mickelsen, the owner and former member of the LLC, in his personal capacity, that violated the Department's advertising requirements...

MetJet, Inc., and Michael Heisman, individually Order 2014-8-8

This consent order concerns violations by MetJet, Inc., (“MetJet”) and Michael Heisman, personally, (hereinafter collectively referred to as the “Respondents”) of certain consumer protection provisions of the Department’s public charter regulations. MetJet, under the direction and control of...

Turkish Airlines 2014-7-18

This consent order concerns violations by Turkish Airlines (Türk Hava Yollari, A.O.) (THY) of 14 CFR 259.5 and 259.7 requiring carriers to provide timely substantive written responses to written consumer complaints and 14 CFR 382.155 requiring carriers to provide timely dispositive written...

Delta Air Lines, Inc. 2014-7-7

This consent order concerns violations by Delta Air Lines, Inc., (Delta) of the full fare advertising requirements specified in 14 CFR 399.84 and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

Alaska Airlines, Inc. 2014-6-15

This consent order concerns violations by Alaska Airlines, Inc., (Alaska) when it failed to disclose code-share arrangements as required by 49 U.S.C. § 4 1712(c) and 14 CFR Part 257 during telephone calls regarding airline reservations. These failures also constitute violations of49 U.S.C. §...

Southwest Airlines, Co. 2014-5-13

This consent order concerns violations by Southwest Airlines Co.(Southwest) of the full-fare advertising rule, 14 CFR 399.84, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. Specifically, the carrier advertised fares for which no seats were available....