Saudi Arabia Airlines 2014-11-19

China Eastern Airlines Co. Ltd. - Order 2014-11-14

Air Canada rouge Order 2014-10-23

Cathay Pacific Airways Limited 2014-10-14

China Eastern Airlines Corp. Ltd. 2014-9-4

This consent order concerns unauthorized foreign air transportation by China Eastern Airlines Corporation Limited (China Eastern) in violation of 49 U.S.C. § 41301, arising from China Eastern’s marketing and sale of unauthorized codeshare flights operated by another foreign air carrier that did...

WestJet 2014-9-3

This consent order concerns unauthorized foreign air transportation by WestJet in violation of 49 U.S.C. § 41301 and 14 CFR Part 212, arising from WestJet’s operating of unauthorized codeshare flights marketed by another foreign air carrier without obtaining proper authority from the Department...

Dismissal Order British Airways PLC 2014-9-2

On February 6, 2013, Mr. Benjamin Edelman (the Complainant) filed a third-party complaint under 14 CFR 302.401 against British Airways PLC (British Airways), alleging that the carrier failed to properly disclose and provide adequate justification for carrier-imposed surcharges and to comply with...

Voyager Travel LLC and Brian Mickelsen Consent Order 2014-8-9

This consent order concerns advertisements by Voyager Travel LLC, formerly d/b/a LDS Travel and Meridian Trips LLC, (collectively Voyager Travel) and Brian Mickelsen, the owner and former member of the LLC, in his personal capacity, that violated the Department's advertising requirements...

MetJet, Inc., and Michael Heisman, individually Order 2014-8-8

This consent order concerns violations by MetJet, Inc., (“MetJet”) and Michael Heisman, personally, (hereinafter collectively referred to as the “Respondents”) of certain consumer protection provisions of the Department’s public charter regulations. MetJet, under the direction and control of...

Turkish Airlines 2014-7-18

This consent order concerns violations by Turkish Airlines (Türk Hava Yollari, A.O.) (THY) of 14 CFR 259.5 and 259.7 requiring carriers to provide timely substantive written responses to written consumer complaints and 14 CFR 382.155 requiring carriers to provide timely dispositive written...

Enforcement Order